Wholesale Return Policy – Eyewear
At B2B FRAMES, we are committed to providing high-quality eyewear and reliable service to our wholesale partners. All merchandise is inspected before shipment to ensure it is in proper condition.
Because our products are sold at wholesale pricing for business and resale purposes, wholesale purchases are considered final sale, with returns available only for verified manufacturer defects as outlined below.
1. Final Sale
All wholesale purchases are final sale.
We are unable to accept returns or exchanges for merchandise that was correctly fulfilled and received in proper condition, including returns based on:
- Style or personal preference
- Fit, color, or size
- Customer demand or sell-through
- Unsold merchandise
- A change of mind after purchase
If there is an issue with the condition of an item, we’ll be happy to review it according to the defect policy below.
2. Reporting Defective Merchandise
All merchandise is inspected by our team before shipment. In the event that you believe an item has a manufacturer defect:
- Please contact us within 7 days of delivery, based on tracking confirmation or pickup date.
- Claims submitted after 7 days are not eligible for return.
- Please provide the model/UPC number, a brief description of the issue, and clear photos so our team can review the merchandise.
- Returns are accepted only for verified manufacturer defects and require approval before being shipped back.
Please note: Frame alignment, including slightly bent, uneven, or misaligned temples, is not considered a manufacturer defect when the issue can be corrected through standard professional eyewear adjustment or heating.
3. Resolution
Once the issue has been reviewed and approved, we will provide one of the following, depending on availability and circumstances:
- Replacement, or
- Store credit
4. Replacement & Return Shipping
For an approved replacement, the affected merchandise must be returned to B2B FRAMES.
The customer is responsible for sending the approved return to us. Once the merchandise is received and verified, we will issue store credit for the approved return.
Please do not send merchandise back before contacting our team and receiving return approval.
We appreciate your business and value our relationships with our wholesale partners. If you experience an issue with an order, please contact us and our team will be happy to assist.
Thank you for choosing B2B FRAMES.
Effective date: August 25, 2026