Terms & Conditions | A2P SMS Privacy & User Protection

1. Wholesale Use & Eligibility

B2B Frames operates as a wholesale supplier of eyewear and related merchandise.

Customers are responsible for providing accurate and current business information and for maintaining any licenses, permits, resale documentation, tax registrations, or other credentials required for their business activities.

B2B Frames may request additional business information or documentation when reasonably necessary to verify an account or transaction.

Accounts and access to wholesale pricing are intended for approved business customers and may not be transferred or shared with unauthorized parties.

2. Website & Account Use

You may use the B2B Frames website only for lawful business purposes and in compliance with applicable laws and regulations.

You are responsible for:

Maintaining accurate account information
Protecting your account credentials
All activity conducted through your account
Ensuring that authorized employees or representatives use the account appropriately

You must notify B2B Frames promptly if you believe your account has been accessed or used without authorization.

3. Product Authenticity & Packaging

All merchandise sold by B2B Frames is 100% authentic.

B2B Frames does not sell counterfeit or replica merchandise.

All merchandise comes with its original packaging and applicable accessories, such as the original case and cleaning cloth.

Packaging and included accessories may vary by brand and model. If different packaging or inclusions are specified in the product information, those details will apply.

4. Inventory & Availability

B2B Frames generally adds new inventory once or twice per week.

Wholesale inventory may sell quickly, and available products, quantities, brands, models, colors, and pricing may change without notice.

Adding merchandise to a shopping cart does not reserve or guarantee availability until the order has been successfully submitted, processed, and confirmed.

All orders remain subject to merchandise availability.

5. No Minimum Order Quantity

B2B Frames does not require a minimum order quantity (MOQ).

Customers may purchase a single frame or larger quantities based on their business needs and available inventory.

6. Orders & Payments

By submitting an order, you confirm that all information associated with the order is accurate and that you are authorized to use the selected payment method.

Orders are subject to:

Product availability
Successful payment authorization
Account verification when applicable
Fraud and security review
Compliance with these Terms

B2B Frames reserves the right to hold, refuse, or cancel an order when reasonably necessary, including in cases involving payment issues, suspected fraud, inventory discrepancies, pricing or technical errors, or violations of these Terms.

If an order cannot be fulfilled, B2B Frames will address the affected merchandise or payment as appropriate.

7. Order Accuracy & Dispatch Verification

All merchandise goes through our scanning and dispatch verification system before shipment.

Each item is scanned and verified against the corresponding order during the fulfillment process to ensure 100% order accuracy before dispatch.

Our scanning system also provides fulfillment records that may be reviewed when investigating claims involving missing, incorrect, or disputed merchandise.

Customers are responsible for inspecting their shipments promptly upon delivery and notifying B2B Frames Customer Support of any discrepancy.

8. Shipping

Our primary shipping carrier is UPS.

B2B Frames may also ship through FedEx, DHL, and USPS, depending on the destination, shipping service, package characteristics, and other order requirements.

For regular wholesale orders shipped directly to the customer's business or designated shipping address, B2B Frames creates the shipping label.

Shipping charges, delivery estimates, and available services may vary depending on the order and destination.

Carrier transit and delivery dates are estimates unless expressly guaranteed by the applicable shipping carrier.

Once a shipment has been transferred to the carrier, transportation and delivery are also subject to the carrier's operations, policies, and conditions.

9. Dropshipping & Fulfillment

B2B Frames offers fulfillment services that allow wholesale customers to have merchandise shipped directly to their own customers.

To place a dropshipping/fulfillment order:

Add the merchandise to your cart.
Proceed to Checkout.
Under Shipping Method, select Dropshipping.
Enter your customer's full name.
Upload your prepaid shipping label in the designated field.
Complete your order.

B2B Frames does not create shipping labels for dropshipping/fulfillment orders.

The wholesale customer is responsible for providing a valid prepaid shipping label and verifying the recipient's name, delivery address, shipping service, and all other information appearing on the label before submitting the order.

B2B Frames is not responsible for delivery issues resulting from incorrect or incomplete information contained on a customer-provided shipping label.

10. Dropshipping Quality Control & Packaging

Every dropshipping/fulfillment order is quality-checked by our shipping team before dispatch.

The merchandise also goes through our scanning and dispatch verification system, where each item is verified against the order before shipment.

Our shipping team then securely packs the merchandise with its original authentic packaging and applicable accessories and dispatches the package using the prepaid shipping label supplied by the B2B Frames customer.

Dropshipping/fulfillment packages do not include B2B Frames wholesale pricing or a wholesale invoice inside the end customer's package.

11. Inspection Upon Delivery

Wholesale customers are responsible for inspecting shipments and merchandise promptly upon delivery.

Customers should verify:

Condition of the shipping package
Merchandise received
Models and colors
Quantities
Product condition
Original packaging
Applicable accessories

Prompt inspection allows B2B Frames to determine whether an issue relates to manufacturing, fulfillment, transportation, or another cause and, when applicable, initiate a timely carrier claim.

12. Shipping Damage

Any visible damage to the shipping carton or package must be reported to B2B Frames Customer Support no later than five (5) days after delivery.

Reporting shipping damage after this period may significantly complicate the carrier claim process and may result in the shipping carrier rejecting the claim due to delayed notification.

Customers must retain:

The merchandise
Original product packaging
Shipping carton
Shipping label
Internal packing materials
Any damaged materials

These items should not be discarded until B2B Frames confirms that the claim has been resolved or that the materials are no longer required.

13. Documentation for Shipping Damage Claims

To properly investigate a shipping damage claim, B2B Frames and/or the shipping carrier may request:

Clear photographs of the affected merchandise
Close-up photographs showing the damage
Photographs of the merchandise from multiple angles
Photographs of the original product packaging and case
Photographs of all sides of the shipping carton
A clear photograph of the shipping label
Photographs of the internal packing materials
Order number
SKU/model information
Additional documentation reasonably required to investigate the claim

Failure to provide sufficient documentation may prevent B2B Frames or the applicable carrier from properly investigating or processing the claim.

14. Missing Packages Marked as Delivered

If carrier tracking indicates that an order has been delivered, but the customer reports that the shipment was not received, the customer must notify B2B Frames as soon as possible and no later than seven (7) days from the carrier’s recorded delivery date.

Customers should first make reasonable efforts to locate the shipment, including checking the delivery location and surrounding areas, building reception or mailroom, employees, household members, neighbors, or other persons who may have accepted the shipment.

If the shipment is covered by shipping insurance, B2B Frames may submit an insurance claim with the applicable shipping insurance provider on the customer's behalf. Customers are encouraged to report the issue immediately because the insurance provider may impose additional deadlines or documentation requirements for submitting and processing a claim.

To investigate and support a claim, the customer may be required to provide documentation including, but not limited to:

A written statement confirming that the shipment was not received
Delivery or address-related information
Photographs or other supporting evidence
An official police report when applicable
Any additional information or documentation requested by B2B Frames or the shipping insurance provider

For any claim involving theft of a parcel after documented delivery to the delivery address, an official police report is mandatory.

A police report required under this section cannot be substituted with other forms of evidence or documentation.

If the required police report or other requested documentation is not provided, the claim may be placed on hold or rejected and may not be further assessed or approved.

The customer is responsible for cooperating with the claims process and providing all requested information and documentation within any timeframe established by B2B Frames or the applicable shipping insurance provider. Failure to provide the required information may delay the claim or adversely affect the insurance provider's determination.

Submission of an insurance claim does not constitute approval of the claim and does not guarantee reimbursement, replacement, store credit, or any other compensation.

The final determination regarding an insured claim is made by the applicable shipping insurance provider based on the terms and conditions of the insurance coverage, circumstances of the claim, and supporting documentation.

B2B Frames will reasonably assist with the claims process and provide the shipping insurance provider with relevant information available to B2B Frames.

15. Packages Lost or Delayed in Transit

A shipment that has not been marked as delivered but appears delayed, lost, or no longer moving in transit is handled differently from a shipment confirmed as delivered.

Customers should contact B2B Frames Customer Support so our team can review the tracking information and, when appropriate, initiate an investigation with the shipping carrier.

16. Order Discrepancies

If you received an incorrect model, color, quantity, or believe merchandise or an applicable accessory is missing from your order, please contact B2B Frames Customer Support promptly.

We may request:

Order number
Affected SKU/model
Photographs of the merchandise received
Photographs of package contents
Photographs of the packaging
Other information reasonably necessary to investigate the discrepancy

All merchandise is scanned and verified through our dispatch verification system before shipment.

B2B Frames may review these scanning and fulfillment records when investigating an order discrepancy.

17. Final Sale Policy

All B2B Frames wholesale purchases are final sale.

Our merchandise is sold at wholesale pricing for business and resale purposes. We do not accept returns or exchanges for merchandise that was correctly fulfilled and received in proper condition, including returns based on:

Style or personal preference
Fit, color, or size
Customer demand or sell-through
Unsold merchandise
A change of mind after purchase

Returns are accepted only for verified manufacturer defects in accordance with the requirements below.

18. Manufacturer Defects

A manufacturer defect is a factory-originated issue affecting the construction, materials, assembly, or finish of the eyewear.

Examples may include:

Defective hinges or welds
Structural material failure
Incorrectly installed components
Significant factory coating or finishing defects

All merchandise is inspected by B2B Frames before shipment.

If you believe an item has a manufacturer defect, you must contact B2B Frames Customer Support within seven (7) days of delivery, based on carrier tracking confirmation or the applicable pickup date.

Claims submitted after seven (7) days are not eligible for return.

When submitting a manufacturer defect claim, customers must provide:

The applicable order number
Model and/or UPC number
A brief description of the issue
Clear photographs showing the reported defect
Any additional photographs or information reasonably requested by B2B Frames

Submitting a claim does not automatically establish that merchandise is defective.

B2B Frames will review the information provided and determine whether the reported condition qualifies as a manufacturer defect.

All returns require approval from B2B Frames before merchandise is shipped back.

19. Frame Alignment & Professional Adjustments

Minor eyewear alignment issues are generally not considered manufacturer defects when they can be corrected through standard professional eyewear adjustment.

Eyewear may require professional adjustment following manufacturing, storage, packaging, transportation, or handling.

Examples may include:

Slightly bent or uneven temples
Minor temple misalignment
Frames that do not initially sit completely level
Other minor alignment issues that can be corrected through standard professional adjustment

Professional frame adjustment is a normal part of handling, fitting, and preparing eyewear for resale.

Depending on the frame material, professional adjustment may include controlled warming using an appropriate optical frame warmer followed by gradual alignment.

Different frame materials require different adjustment techniques. Frames should not be forced, overheated, or improperly adjusted.

Wholesale eyewear resellers are encouraged to maintain appropriate professional frame-adjustment equipment or use the services of a qualified optician when necessary.

Damage resulting from improper heating, excessive force, modification, or improper adjustment is not considered a manufacturer defect.

If a customer is unable to perform a minor adjustment, the customer may contact us for assistance. With prior approval, the frame may be returned to us using the customer’s own shipping label. A prepaid return shipping label must be included inside the package for the adjusted frame to be returned to the customer. Our team will adjust the frame and ship it back using the provided return label.

20. Scratches & Cosmetic Issues

If merchandise is believed to have arrived with a scratch or other cosmetic issue, the customer must contact B2B Frames Customer Support within the applicable seven (7) day defect reporting period and provide clear photographs showing the reported condition.

B2B Frames will review the information provided to determine whether the condition qualifies as a verified manufacturer defect.

21. Manufacturer Defect Resolution

Once a manufacturer defect claim has been reviewed and approved by B2B Frames, the resolution will be either:

Replacement merchandise, or
Store credit

The appropriate resolution will be determined by B2B Frames based on product availability and the circumstances of the approved claim.

If replacement merchandise is available and a replacement is determined to be the appropriate resolution, B2B Frames may provide a replacement.

If replacement merchandise is unavailable or store credit is determined to be the appropriate resolution, B2B Frames will issue store credit after the approved merchandise has been returned and verified.

Approval of a manufacturer defect claim does not give the customer the right to independently select the form of resolution.

22. Approved Returns & Return Shipping

Merchandise may not be returned without prior approval from B2B Frames.

For an approved return, the customer is responsible for sending the affected merchandise back to B2B Frames according to the return instructions provided by our Customer Support team.

The merchandise must be returned with its original packaging and applicable accessories unless otherwise instructed by B2B Frames.

Once the approved merchandise has been received and verified, B2B Frames will complete the approved resolution in accordance with Section 21.

Customers should not ship merchandise back before receiving return authorization.

Unauthorized returns may be refused and will not automatically qualify for replacement or store credit.

23. Manufacturer Defects vs. Shipping Damage

Manufacturer defect claims and shipping damage claims are handled separately.

A manufacturer defect concerns the construction, materials, assembly, or factory finish of the merchandise and must be reported within seven (7) days of delivery.

Visible damage to the shipping carton or package may indicate damage occurring during transportation and must be reported to B2B Frames Customer Support no later than five (5) days after delivery.

Shipping damage reported after five (5) days may be more difficult to process and may be rejected by the shipping carrier due to delayed notification.

Carrier claims are subject to the applicable carrier's investigation and final determination.

24. Invoices

Invoices for completed shipments are available directly through the customer's B2B Frames account.

To access an invoice:

Log in to your B2B Frames account.
Go to Shipment History.
Locate the applicable shipment and click the Shipment ID number.
Open the shipment details.
Click the blue Invoice button located in the upper-right corner.
Open or save the invoice for your records.

Customers are responsible for maintaining copies of invoices required for their business, accounting, tax, marketplace, or resale records.

25. Online Marketplaces & Resale Channels

Customers are responsible for determining whether merchandise purchased from B2B Frames may be offered through their intended sales channels.

Customers are also responsible for complying with the policies, documentation requirements, listing standards, intellectual property rules, and seller requirements of any third-party marketplace or resale platform they choose to use.

B2B Frames does not control and is not responsible for:

Marketplace seller approvals
Marketplace brand approvals
Seller account restrictions or suspensions
Listing removals
Marketplace invoice acceptance
Changes to marketplace policies or requirements

Purchase of merchandise from B2B Frames does not constitute a representation or guarantee that any particular marketplace will approve a customer, seller account, brand, product listing, or invoice.

26. Product Information

B2B Frames makes reasonable efforts to provide accurate product descriptions, model information, images, colors, specifications, availability, and pricing.

However, occasional typographical, photographic, technical, inventory, or pricing errors may occur.

B2B Frames reserves the right to correct errors or inaccuracies and, where reasonably necessary, cancel or modify an affected transaction.

Product colors and appearance may vary slightly depending on photography, lighting, display settings, and other factors.

27. Intellectual Property

All content available through the B2B Frames website, including logos, graphics, website design, photographs, product images created by B2B Frames, text, videos, branding, and other proprietary content, is owned by or licensed to B2B Frames and is protected by applicable intellectual property laws.

Unauthorized copying, reproduction, distribution, modification, or commercial use of B2B Frames proprietary content is prohibited without prior written permission.

Nothing in these Terms grants customers ownership of B2B Frames intellectual property or intellectual property belonging to brands represented on the website.

28. SMS Messaging & Consent

Where offered, customers may voluntarily consent to receive transactional, account-related, informational, or promotional SMS messages from B2B Frames.

Consent to receive marketing SMS messages is not a condition of purchasing merchandise from B2B Frames.

By expressly opting in to an applicable messaging program, you authorize B2B Frames to send messages to the mobile number you provided.

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying STOP.

For assistance regarding SMS messages, reply HELP or contact B2B Frames Customer Support.

Wireless carriers are not responsible for delayed or undelivered messages.

29. Mobile Information & SMS Privacy

B2B Frames does not sell, rent, transfer, or share mobile phone numbers, SMS opt-in information, or messaging consent with third parties or affiliates for their own marketing or promotional purposes.

Mobile information may be provided to service providers solely when necessary to support the operation and delivery of B2B Frames messaging services.

SMS consent is specific to B2B Frames and is not transferable to another business for independent marketing purposes.

30. Third-Party Services

B2B Frames may use third-party service providers to support functions including:

Payment processing
Shipping and transportation
Website hosting
Analytics
Fraud prevention
Communications
SMS delivery
Order processing

These providers may process information as necessary to perform services on behalf of B2B Frames and are subject to their respective contractual obligations and policies.

The protections applicable to mobile numbers and SMS opt-in/consent information described above remain applicable.

31. Limitation of Liability

To the maximum extent permitted by applicable law, B2B Frames will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or related to:

Use or inability to use the website
Business interruption
Loss of profits, revenue, or sales
Loss of business opportunities
Marketplace restrictions or account actions
Carrier delays or service interruptions
Unauthorized account access outside B2B Frames' reasonable control
Third-party services or systems
Incorrect customer-provided shipping information
Improper handling, heating, modification, or adjustment of merchandise

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

32. Force Majeure

B2B Frames will not be responsible for delays or failure to perform caused by circumstances reasonably beyond our control, including:

Severe weather
Natural disasters
Transportation disruptions
Carrier interruptions
Labor disputes
Governmental actions
Power failures
Internet or telecommunications outages
Other similar circumstances beyond our reasonable control

33. Changes to These Terms

B2B Frames may modify these Terms periodically.

The Effective Date at the top of this page identifies the current version.

Changes become effective when the revised Terms are posted unless otherwise stated or required by applicable law.

Continued use of the B2B Frames website or services after updated Terms become effective constitutes acceptance of the revised Terms.

34. Contact

Questions regarding these Terms, orders, shipping, returns, claims, dropshipping/fulfillment, or account matters should be directed to B2B Frames Customer Support through the contact information provided on the B2B Frames website.

Customers are encouraged to respond promptly to any requests for information or clarification regarding their orders. Timely communication helps us process and ship orders efficiently and avoid unnecessary delays.

A delayed response may affect the processing or shipping timeline of the order.