FAQ

How long is the handling time?
  • The handling time is usually 24-48 hrs. Please be considerate that we are closed on weekends and all Federal Holidays.

What carriers are you shipping with?

We work with USPS, UPS, FedEx. You may pick the one carrier for continuous shipments.

What is the minimum order quantity for wholesale purchases?

Our minimum order quantity varies depending on the product and brand. Please contact our sales team for specific details. Also, your first order doesn’t have the minimum.

What brands do you carry in your distribution catalog?

We carry a diverse portfolio of renowned designer eyewear brands. You can find a complete list on our website or by contacting our sales team.

What are the payment terms for wholesale orders?

We offer a variety of payment options for our B2B clients, such as PayPal, Stripe (pay with your credit or debit card), or Zelle. Please reach out to our sales team for detailed information.

What is your return policy for wholesale orders?

You may return the item that has manufacturer defect within 7days.

Can I place a repeat order for a specific frame that I've previously purchased?

Yes, you can place repeat orders for specific frames. If the frame is still available, our sales team will assist you in reordering to ensure a consistent supply of popular items.

How frequently do you update your inventory with new designer eyewear collections?

Yes, you can place repeat orders for specific frames. If the frame is still available, our sales team will assist you in reordering to ensure a consistent supply of popular items.

Is your merchandise authentic?

Yes, all of the products on B2BFrames.com are authentic, guaranteed due to our direct and longstanding partnerships with designers, manufacturers, and authorized dealers.

Do you do dropshipping?

Yes we do. When you place an order, you should attach the shipping label to it. Please, make sure to check all information before you submit the order.

Do glasses come with cases?

Yes, all merchandise comes with complete original packaging as case, cloth, papers, some brands as Burberry, Versace, DG, Prada etc., come with boxes as well.

I do not see the items from What's App group in the system.

That might be due to the item being sold out, or not yet in the system. For additional information, please reach out to the team on the app.

For any additional information, please, do not hesitate to reach out to our customer service.