Return Policy​

Wholesale Return Policy for Eyeglasses and Sunglasses Frames.

At B2B FRAMES, we strive to provide high-quality eyewear frames to our wholesale clients. We understand that occasionally, a defect may occur. Our return policy is designed to address such issues efficiently

1. Defective Merchandise Reporting:

• Any defects in the merchandise must be reported within 7 days of receiving the package

• Only manufacturer defects are accepted as valid reasons for return.

2. Support and Resolution:

• If a defect is identified, please contact your account manager for support.

• You will be offered either a store credit to your account or a replacement, depending on the situation and availability.

3. Replacement Procedure:

• If a replacement is requested, the defective item must be returned to us.

• The client is responsive for returning the item and waiting for the replacement to arrive.

We are committed to ensuring your satisfaction with our products and will work diligently to resolve any issues promptly.

Thank you for your continued partnership.